Bilingual French Customer Support Specialist - Pioneer Team (Urgent Hiring)
Join iOPEX Technologies as a Bilingual French Customer Support Specialist in our dynamic Pioneer Team! Be part of a global leader in digital transformation and customer experience solutions, where your language skills and passion for service excellence will drive our mission to empower businesses with cutting-edge technology. Based in the vibrant city of Canggu, Bali, you'll be at the heart of our operations, providing top-notch customer support in both French and English.
In this role, you'll handle customer inquiries, resolve issues, and ensure seamless communication across our international clientele. Leveraging tools like Zendesk and Salesforce, you'll work collaboratively with our team to deliver exceptional service. With opportunities for professional growth and a competitive salary of Rp 8,000,000 - Rp 12,000,000 per month, this is your chance to make a meaningful impact in a dynamic and innovative environment.
📋 Tanggung Jawab Pekerjaan
- Provide excellent customer support in both French and English, ensuring customer satisfaction and loyalty.
- Handle customer inquiries, complaints, and requests through various channels, including email, phone, and live chat.
- Resolve customer issues promptly and professionally, utilizing tools like Zendesk and Salesforce.
- Collaborate with the team to improve customer experience and service quality.
- Stay updated with industry trends and best practices in customer support.
- Participate in team meetings and contribute to the development of customer support strategies.
- Assist in training and mentoring new team members.
- Maintain accurate and detailed records of customer interactions and service requests.
🎓 Kualifikasi & Syarat
- Fluent in both French and English, with excellent communication skills.
- 1-3 years of experience in customer support or a related field.
- Strong problem-solving and analytical skills.
- Experience with customer relationship management (CRM) tools such as Zendesk or Salesforce is a plus.
- Ability to work in a fast-paced, dynamic environment.
- Proven track record of delivering exceptional customer service.
- Strong organizational and time management skills.
- Bachelor's degree in a related field is preferred but not required.
🛠️ Keahlian
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