Customer Support Administrator (Headwear Product Line)

Join CV KREASI NUSA WARNA as a Customer Support Administrator specializing in our premium headwear product line. Based in the vibrant Badung, Bali region, you will play a pivotal role in ensuring exceptional customer service, streamlining administrative tasks, and driving the success of our customer support team. Our headwear product line is known for its quality and unique designs, catering to both local and international markets. As part of our growing team, you will have the opportunity to work in a dynamic and creative environment, contributing to the overall growth and reputation of our company.

In this role, you will handle a wide range of customer inquiries, from product information to order status updates, ensuring that every customer receives prompt and accurate assistance. You will also manage our customer support database using tools like Salesforce, maintaining detailed records of customer interactions and resolving any issues that arise. Your daily tasks will include data entry, report generation, and coordinating with our sales and marketing teams to ensure seamless customer experiences.

We are looking for a proactive and detail-oriented individual who is passionate about customer service and eager to contribute to the success of our headwear product line. If you have a strong background in customer support administration and are ready to make a difference in a fast-paced, creative industry, we invite you to apply and join our team in Badung, Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about our headwear products.
• Manage and update customer support databases using Salesforce.
• Generate and maintain reports on customer interactions and support metrics.
• Coordinate with sales and marketing teams to ensure seamless customer experiences.
• Resolve customer complaints and issues promptly and professionally.
• Maintain detailed records of all customer interactions and support activities.
• Assist in the development and implementation of customer support strategies.
• Provide excellent customer service and support to both local and international customers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer support administration or a similar role.
• Proven experience with customer support software such as Salesforce or similar CRM systems.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work well under pressure and meet deadlines.
• Familiarity with headwear industry trends and best practices.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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