Administrative Staff - H-Ostel Kuta Bali

Join H-Ostel Kuta Bali as an Administrative Staff and play a pivotal role in ensuring smooth daily operations in our vibrant hospitality environment. Located in the heart of Seminyak, Bali, this position offers a unique opportunity to contribute to our growing team and help us maintain the highest standards of service. As an Administrative Staff, you will be the backbone of our operations, handling a variety of tasks that keep our hotel running seamlessly.

H-Ostel Kuta Bali is a well-established hospitality brand known for its exceptional service and commitment to guest satisfaction. Our hotel is a popular choice for both tourists and locals, offering a blend of comfort, convenience, and a touch of local culture. By joining us, you will be part of a team that values integrity, teamwork, and continuous improvement.

In this role, you will be responsible for a wide range of administrative tasks, including but not limited to, managing guest check-ins and check-outs, coordinating with housekeeping and maintenance teams, handling reservations and cancellations, and ensuring all guest records are up-to-date. You will also be involved in organizing and executing various events and promotions, as well as assisting with the management of our online presence and social media channels.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a seamless and efficient process.
• Coordinate with housekeeping and maintenance teams to ensure all rooms are clean, well-maintained, and ready for guests.
• Handle reservations and cancellations, working closely with the front desk and sales teams.
• Maintain and update guest records, ensuring all information is accurate and up-to-date.
• Organize and execute various events and promotions, working with the marketing team to ensure maximum participation and success.
• Assist with the management of our online presence and social media channels, ensuring our brand is well-represented and engaging.
• Handle incoming and outgoing communications, including emails, calls, and messages, ensuring all queries are addressed promptly and professionally.
• Assist with the preparation of reports and other administrative documents, ensuring all information is accurate and well-presented.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a similar administrative role within the hospitality industry.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent communication and interpersonal skills, with the ability to work well under pressure and in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Familiarity with hotel management systems and property management software (PMS) is a plus.
• Fluent in English and Bahasa Indonesia, both written and spoken.
• Ability to work shifts, including weekends and holidays, as required.
• Passionate about the hospitality industry and committed to delivering exceptional guest service.

🛠️ Keahlian

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