Senior Customer Retention Specialist

Outsourced Global Staff · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000

Outsourced Global Staff is seeking a highly motivated and experienced Senior Customer Retention Specialist to join our dynamic team in Bali. In this role, you will be responsible for developing and implementing strategies to retain our valued customers and enhance their overall experience.

We are looking for a professional who is passionate about customer service and has a proven track record in customer retention. The ideal candidate will have excellent communication skills and the ability to build strong relationships with both internal and external stakeholders.

This is a fantastic opportunity to work in a vibrant and diverse environment, where your contributions will directly impact our business success.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer retention strategies to increase customer loyalty and satisfaction.,Analyze customer data to identify trends and patterns that can inform retention strategies.,Build and maintain strong relationships with key customers to understand their needs and concerns.,Collaborate with sales and marketing teams to align retention efforts with overall business goals.,Monitor customer feedback and address any issues or complaints promptly and effectively.,Conduct regular customer satisfaction surveys and analyze the results to improve retention efforts.,Stay up-to-date with industry trends and best practices in customer retention.,Provide regular reports and updates to senior management on the status of retention initiatives.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,5+ years of experience in customer retention, customer service, or a related field.,Proven track record of successfully implementing customer retention strategies.,Excellent communication and interpersonal skills.,Strong analytical and problem-solving skills.,Proficiency in using Microsoft Office Suite and other relevant software tools.,Fluency in English is required. Knowledge of Bahasa Indonesia is a plus.,Ability to work independently and as part of a team.

🛠️ Keahlian

Customer RetentionCustomer ServiceData AnalysisStrategic PlanningRelationship BuildingCommunicationProblem-SolvingMicrosoft Office Suite
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